Information We Collect about You. We collect information that you provide us through doing business with us or by registering with any of our websites. You do not have to provide us with any information to visit our websites; however, you may not be able to fully utilize all of the services on our websites or be able to make purchases if you choose not to provide certain information. Examples of the kinds of information and the manner in which we collect such information are listed below:
In General. Information collected may include identifying information, such as your name, address, e-mail address and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit/debit card number, type, expiration date and other financial information), as well as other personal and non-personal information that allows us to serve you better.
Email. When you subscribe to ARSAA Gems emails or newsletters, you will provide your email address.
Merchandise Orders. When you first place an order through our website we collect from you personal and financial information. The kind of information we require will depend on the payment method you choose. Examples include (but aren’t limited to): your name, mailing address, credit/debit card billing address(es), shipping address(es), email address, telephone number, a password (optional), date of birth and your method of payment such as credit/debit card or account numbers and expiration date. If you choose to register on our website and then return to our website at another time, then your password and other personally identifiable information will provide you with access to your customer and order information.
Customer Care. If you contact our Customer Care department via phone, mail or email, we keep a log of the information with your personal account to continue improving our service, follow-up on customer requests, and contact people who may be violating our policies.
Supplementation of Information. In order to provide our services to you, we may supplement the personal information you submit to us with information from third party sources. For example, for credit card payments, we may communicate with a company that processes credit card payments and utilize services which help us verify your identity.
Our Use of Collected Information:
In General. Collected information may be used to: deliver the products and services that you have ordered; manage your account and provide you with customer support; perform research and analysis about your use of, or interest in, our products, services, or content, or products, communicate with you by e-mail, postal mail, telephone and/or otherwise about products or services that may be of interest to you from us; enforce our terms and conditions; and otherwise manage our business and facilitate your transactions.
Financial information. We may use financial information or payment method information to process payments for any purchases or sales made on our website by phone, or otherwise, enroll you in programs in which you elect to participate, pre-qualify you for credit card and other offers that you might find of interest, protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
Third Parties With Whom We May Share Information.
Third-party Service Providers. We use third-party service providers in various aspects of our business, and we may share your personal information with them as necessary for them to perform their functions. For example, service providers may assist us with order fulfillment, package delivery, credit card processing, customer service, website functionality or promotions. They may collect personal or non-personal statistics about our users, and have access to personal information needed to perform their functions, but may not use it for other purposes. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
Other Disclosures. We may disclose personal information when we are required or requested to do so by law, court order, subpoena, legal process, or other government or law enforcement authority or regulatory agency to establish, exercise, enforce or apply our rights and agreements; defend against legal claims, or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property or safety of our website, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may also share information in order to investigate, prevent or take action regarding illegal activities.
How We Protect Your Personal Information. We understand the importance of securing and protecting personal information. We maintain appropriate safeguards to secure your personal information. To help protect the integrity and privacy of the personal information you provide, we use encryption technology to transmit personal information over the Internet to our servers. We secure your personal information on servers located in controlled, secure environments, protected from unauthorized access, use or alteration. Our employees have limited access to your personal information based on their responsibilities and all employees are instructed to protect the confidentiality of your personal information as described in the Policy. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. You should also take care with how you handle and disclose your personal information and should avoid sending personal information through insecure e-mail. We encourage you to learn about how to prevent identify theft. Some excellent resources can be found on the websites like the site of the Federal Trade Commission, www.ftc.gov and http://onguardonline.gov/index.html.
Changes to this Policy. We will update this Policy from time to time to reflect certain factors such as changes in our practices. When we change the Policy, we will indicate the date of the last revision in the Effective Date section below.
Transaction-specific Emails. If you provide your email address when placing an order you will receive transaction-based emails including but not limited to order confirmation and shipment confirmation.