We want you to be completely satisfied with your purchase. If you are not totally satisfied, please let us know after receiving the product and just send it back in its original condition within 10 days. No returns will be allowed and all sales are final after the 10 days return period. Items received within 31-60 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a 25% restocking fee. We are unable to accept or process any returns received by us after 60 days from the date of customer’s original receipt of the item. Returns are not accepted for any items that have been sized, altered in any manner by another jeweler, or sold as non-returnable. Shipping and handling fees are nonrefundable. No items other than the ones listed on the front of the invoice may be included in any one return package; inclusion of other items may delay or prevent your refund. We will not accept partial item returns. The entire item and any accompanying appraisals and/or certificates must be sent back for exchange or refund. Shipping and processing charges are non-refundable. Instructions for a return are below:
How do I return an item?
To return an item:
Step 1: Write us a detailed email with your reason for return, exchange or repair after the shipment is delivered to you. Please note that return period is 10 days from the date of shipment delivered. No return will be accepted after the 10 days return period.
Step 2: Package your return: If possible, use the original packing and completely remove or cover the original shipping label. Seal the package securely with packaging tape.
- Remove the return address label from the front of the invoice and apply to the front of the package. If there is no return address label, address the package to:
PO Box 1315, GPO, Peshawar 25000
- Take the package to the shipper of your choice .
Keep the shipping receipt until the merchandise credit appears on your statement.
No items other than the ones listed on the invoice covered by the return label may be included in the return; inclusion of other items may delay or result in no refund for items not listed on the invoice. Any items returned beyond the designated time frames, if accepted, will be subject to a restocking fee.
All Scratch and Dent items are advertised as “non-returnable.” The defect in the merchandise is clearly advertised. If the item’s defect is greater than advertised, we will allow you to return the item for repairing or for a refund.
Upon receipt of your return, processing normally takes up to five (5) business days for the Return Department to complete credit of your refund to your method of payment.
Refunds are issued to the original method of payment. Credit/debit card transactions are refunded back to the credit/debit account. It may take up to two billing cycles for the credit to appear on your statement.
You can then take the package to shipper of your choice. (We will not refund the cost of returning the package back to us).